Frequently Asked Questions

Book directly through our website or download our app: Lagree Lab NYC in the app store. 

Within the app, you can create an account to purchase class packs/memberships, book your classes, and manage reservations. 

Grip socks are required for all classes. If you do not own grip socks or forget your pair, we have socks that are available for purchase in the studio.

Feel free to bring a water and a towel. 

Personal belonings like a bag, cell phone, coat, etc... can be kept in our cubbies during class. 

Please wear comfortable, workout clothing, that will allow you to move freely. 

All clients are required to wear grip socks. 

We are located in a shopping center with plenty of parking which is free for our clients. 

We are also easily accessible by bus. 

If you choose to use our waitlist, you will be notified if accepted into class. If a spot opens up, you will automatically be added into the class up to 12 hours before its start time. 

Our waitlist locks at 12 hours before class, which means you will NOT be automatically added in after that point. If you have not been added, please feel free to check back and add yourself if a spot opens up. 

If you no longer wish to attend the waitlisted class, you must remove yourself from the waitlist as you would a reserved space. Clients will be held accountable for all reserved space at the time of the class. 

If this is your first time taking class with us, please arrive 10-15 minutes early. All new clients will be given a demonstration prior to the start of class. 

For existing clients, we recommend arriving 5-10 minutes early for check-in.  

All classes require a 12-hour cancellation notice. If you cancel within the 12-hour window or no-show for class, you will lose your class credit and/or be subject to additional fees. 

Late Cancel: 12 hours or less before class starts

Non-Unlimited Clients (Limited memberships, Class packs, Drop-ins):

• Late Cancel: lose the credit
• No-show: lose the credit, additional $15 fee

Unlimited Clients:

• Late Cancel: $20 fee
• No-show: $25 fee

Fees will be applied to your card on file or the payment method used for booking the class.

Grace Fee Waiver: 

All clients receive two fee waivers. To use your fee waiver to receive a refund of late-cancel/no-show fees, your waiver request must be made and resolved within 24 hours of the start time of the missed/late-cancelled class. Any fee waiver made outside of this window can only be credited to your account.  

If you are more than 5 minutes late to your class, your class may be given to a standby student. 

Doors will be locked 5 minutes after class starts. We do this for the safety of our instructors and clients. If the instructor finds your late arrival disruptive to clients, they will ask you to leave. 

If you arrive more than 5 minutes late or miss your class, it will be counted as a no-show. Please refer to our cancellation policy for more information. 

Please inform your instructor so they can provide any necessary modifications or adjustments.

If you were regularly taking Lagree classes before you got pregnant, you may continue to take class as long as you feel comfortable and have your doctor's approval. 

If you are new to our studio, we do not advise you to try it for the first time while pregnant. 

Doctors should clear any post-pregnancy activity.

All clients must be at least 16 years old.  A parent or legal guardian must review and sign the required Liability Waiver on behalf of any client under the age of 18 prior to participation.